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1. Check the breaker – Go to the electrical panel, locate the breaker for the ac, shut it off (count to 10) and turn it back on.
2. Check the AC Filter - If not replaced in the last 30 days the coils may be frozen! Change the air filter, turn off the system for 2 hours and restart.
3. Please note that batteries for thermostats are a tenant responisbility.

GARBAGE DISPOSAL:

1. Try to reset the switch. It’s usually a little red button underneath or on the side of the garbage disposal.
2. Check for a blockage in the sink or blades. MAKE SURE THAT YOU TURN IT OFF & UN-PLUGGED before putting your hands down the sink to check.
3. If debris is stuck, there is a notch on the bottom of the garbage disposal that you can insert a garbage disposal wrench to dislodge the debris.

ELECTRIC HOT WATER HEATER:

1. Check to see if it is an Electric Hot Water Heater – check to see if the fuse in the electrical box and make sure the fuse is ON. Also, check the valve on the water heater to make sure that it is also ON. If one, or both of these are OFF, then the water heater won’t work.

GAS HOT WATER HEATER

1. Look to see if it is a Gas Hot Water Heater – look to see if the pilot light has burned out. You may need to contact South West Gas so they can send someone out to turn on your Gas and light the pilot light.
2. Did you contact SW Gas when you moved in to turn gas on at the property?

CLOGGED SINK:

1. Check to make sure that there isn’t anything visible blocking the drain.
2. Use a sink drain hair removal tool to remove any excess hair.

Stove:

1. Check the connections at each element to make sure that they are not disconnected, loose or corroded. If so, remove the element, clean the ends as best as possible and plug it back in again to fix the issue.

Washing Machine:

1. Make sure the washer is plugged in.
2. Make sure that the lid is closed all the way on the washer.
3. Make sure that the washer isn’t too overloaded or out of balance. If so, then take out some of the clothing and re-arrange it through out the base of the machine to make sure its even and then try to re-start the cycle.

Dryer:

1. Make sure that the filter is cleaned off and that the lint is removed. If not, the dryer won’t be able to properly dry clothes. 

Dishwasher:

1. Remove racks and clear debris from bottom of dishwasher. Fill a dishwasher-safe bowl with 1 cup of white vinegar and place it on the bottom of the empty dishwasher. Set the dishwasher to run on a hot water cycle. The vinegar will break down any remaining bits of food, grease, soap scum, residue, and any other leftover grime. When the first cycle ends, remove the bowl and sprinkle 1 cup of baking soda along the bottom of the dishwasher. Run it on a short cycle. The baking soda will remove stains and freshen the dishwasher. The result? A bright, sparkling dishwasher that smells oh-so-clean.

1. Sometimes the electrical breaker outside may “trip” Check the Breaker Panel to see if any of the breakers are flipped off. If so, then flip them back on and see if that works.
2. Make sure that the light bulbs are replaced.
3. Check the GFCI’s (these are usually located in the bathrooms, kitchen, and garage. One or more of them may be “tripped” and just needs reset.) Just push the reset button and re-test the switch or plug again.
4. Contact the SRP or APS to see if there is a power outage in the area.
5. Make sure that you have arranged for electric services to be turned on through APS or SRP.

1. Locate the main shut off valve to the home and turn off immediately. Once you have turned off the water you will notice that you will not be able to use any plumbing fixture in the entire home. 
2. Place a work order request in your Tenant Portal and mark as urgent. 
3. If you do not receive a message from an E&G team member via text, phone or e-mail within 15 minutes of placing your emergency service request - you may contact RCS Plumbing at  (480) 228-9901 and inform them you are a Tenant of E&G. You may provide them with your property address, contact information and issue you are having. They will immediately dispatch a technician.

1. Place a work order request in your Tenant Portal and mark as urgent. 
2. If you do not receive a message from an E&G team member via text, phone or e-mail within 15 minutes of placing your emergency service request - you may contact Investment Carpet Services at (623) 326-7263 for an immediate dry out and water extraction. Should Investment Carpet Services be unavailable, you may contact EHS Restoration at (480) 306-5777 and inform them you are a Tenant of E&G. You may provide them with your property address, contact information and issue you are having. They will immediately dispatch a technician.

In the event your AC Unit is no longer cooling or heating, please complete the following:

1. Check the breaker – Go to the electrical panel, locate the breaker for the ac, shut it off (count to 10) and turn it back on.
2. Check Thermostate Batteries (Please note that batteries for thermostats are a tenant responisbility.)
3. Place a work order request in your Tenant Portal and mark as urgent. 
4. If you do not receive a message from an E&G team member via text, phone or e-mail within 15 minutes of placing your emergency service request - you may contact A/C Doctor's at (480) 718-9820 and inform them you are a Tenant of E&G. You may provide them with your property address, contact information and issue you are having. They will immediately dispatch a technician.

If the troubleshooting items above do not resolve the issue, please shut off the unit entirely in preparation for a technician’s arrival. If the unit is not shut off, this may cause further damage to the unit/delay the repair. 

In the event you are experiencing a roof leak, please contain the leak with pots, pans, buckets and towels to prevent secondary damage. Once completed, please place a maintenance request via your online portal www.eandgrealestate.com or call 480-550-8500, in the event you are not answered by a representative, please leave a voicemail and someone will be in contact as soon as possible. Please note, roof leaks cannot be addressed when it is currently raining for the safety of roofers. E & G will dispatch a roofer and any additional vendors necessary to assist with secondary damage. 

Fallen trees are another maintenance request that are frequent during monsoon season. 

1. In the event a tree has fallen on your home, car or driveway blocking access, please contact your renters/car insurance company to place a claim. 
2. Please place a maintenance request in your Tenant Portal and an E&G team member will be in contact as soon as possible.

1. In the event you believe you are experiencing a natural gas leak, please contact SW Gas or your natural gas provider immediately. 
2. Once you have completed the request with the natural gas company, place a work order request in your Tenant Portal and mark as urgent and an E&G team member will be in contact as soon as possible.

Please note, most appliance companies do not work weekends or after hours. Your E & G representative will try and book an appointment for repair as soon as possible. If your refrigerator is no longer cooling, please explore options such as ice chests for a cooling resource. If you would like a grocery reimbursement, please contact your Renter Insurance Company for reimbursement.